Troubleshooting Email Problems

Unable to send or retrieve email using ISP's mail server

Some users may experience problems sending or retrieving email from their ISP's email server.   For security reasons, many ISP's implement domain access restriction to their mail servers.   When this restriction is in place, the ISP mail server only grants access to those computers with an IP address assigned by the ISP.  During a typical Turbo Internet session, your computer has a DirecPC assigned IP address which your ISP's mail server may block.

The best solution to this problem is to configure the POP3 (for retrieving email) and SMTP (for sending email) protocols to use terrestrial mode.  When a protocol is configured to operate terrestrially, Turbo Internet sends and receives data over the modem.  Since all data communication for the configured protocol is done over the modem, the IP address seen by the ISP's server is the IP address assigned by the ISP.

How to configure the POP3 and SMTP protocols to operate terrestrially

1. Verify the DirecPC Navigator application is running.  The Navigator icon should be visible in the system tray.
2. Right mouse click on the Navigator icon to access the Navigator pop-up menu.  After the menu appears, select the Turbo Internet Properties item.
3. After the Turbo Internet Properties page appears, select the Terrestrial tab.   (Learn more about the Turbo Internet - Terrestrial Properties)
4. On the Terrestrial tab there is a list box that shows the protocols that are configured to operate terrestrially.  If there are existing entries for the POP3 and SMTP protocols, verify that the checkbox before the protocol name is selected (checked).
5. If the POP3 and SMTP entries are not displayed in the list box, then you can manually add these protocols by clicking the Add... button.  After clicking the Add... button, a Terrestrial Properties dialog appears prompting you to enter various protocol information.
6. To configure POP3, select TCP as the protocol, enter POP3 as the Application Name and enter 110 as the Port Number.  After making these entries, press the OK button to save the changes.  You should then see POP3 in the list box with an unselected checkbox preceding the POP3 text.  Click on this checkbox to select the POP3 protocol for terrestrial mode.
7. To configure SMTP, select TCP as the protocol, enter SMTP as the Application Name and enter 25 as the Port Number.  After making these entries, press the OK button to save the changes.  You should then see SMTP in the list box with an unselected checkbox preceding the SMTP text.  Click on this checkbox to select the SMTP protocol for terrestrial mode.
8. After adding and selecting the POP3 and SMTP protocols to operate in terrestrial mode, click the OK button on the Turbo Internet Properties page to save and apply the changes.

DirecPC is a product and service of Hughes Network Systems, a Hughes Electronics (GMH) company. Hughes Network Systems also manufactures DirecDuo and HNS Brand DIRECTV System.

Copyright 2000, Hughes Network Systems, Inc. , a Hughes Electronics Corporation company. DirecPC® is a registered trademark of Hughes Network Systems, Inc. Turbo Internet, Turbo Webcast, and Package Delivery are trademarks of Hughes Network Systems, Inc. All other trademarks are the property of their respective owners.