Troubleshooting Webcast

How do I use Webcast?

To access Webcast features you must launch the DirecPC Electronic Program Guide (EPG).  The EPG is launched by double clicking on the DirecPC icon on your Windows desktop (or the DirecPC Programs folder).  The EPG is displayed in your default web browser, which can be changed on the Browser tab on the Webast Property page.   The EPG provides the ability to subscribe and view Webcast channels that are of interest to you.  The EPG also provides an integrated interface to all DirecPC services including Turbo Internet and Turbo Newscast.  Launch the EPG and learn how to get the most from your DirecPC system!

I subscribed to Webcast channels but I'm not receiving Webcast content

During the Auto Commissioning process you should choose a service plan that includes the Turbo Webcast service.  If you have selected a service plan that includes Turbo Webcast and you have selected some Webcast channels in the Electronic Program Guide (EPG), then you should be receiving Webcast content.  One possible cause for not receiving Webcast content is that you may not have the required encryption keys.  To verify if you have the required encryption keys, open the pkgexplr.exe file in the DirecPC\Bin directory (The path to this file is typically c:\program files\direcpc\bin\pkgexplr.exe).  The Package Explorer (pkgexplr.exe) application shows the packages you are able to receive.  One field in the Package Explorer windows is 'Topic'; if you see entries that list Webcast as the topic, then you have the required encryption keys for Webcast.  If you do not see any Webcast entries, please contact the Customer Care Center for further assistance.  If you have the required encryption keys and you are still not receiving Webcast content, verify in the EPG that you have subscribed to at least one Webcast channel.  If you are still having problems please contact the Customer Care Center for further assistance.

How do I configure Webcast so that data is always received from the Internet instead of the Webcast cache?

There may be times when you want to access data directly from the Internet instead of retrieving the data from the Webcast cache.  There are two ways to accomplish this:

1. Bypass cache lookups - On the General tab on the Webcast Property page, you can select the Bypass all cache lookups option under Cache Settings.  In this mode, the Webcast proxy will not look in its cache for any URL requested.
2. Do not load the Webcast proxy server on Windows startup - On the Browser tab on the Webcast Property page, you can select to not load the Webcast proxy server when Windows starts up.  When this option is selected your web browsers are un-proxied and the Webcast proxy server is configured to not load on Windows startup.  Any requested URL data will be directly accessed from the Internet and will not go through the Webcast proxy server.  Please note that if the Webcast proxy server is not loaded, you will be unable to access cached Webcast content.

DirecPC is a product and service of Hughes Network Systems, a Hughes Electronics (GMH) company. Hughes Network Systems also manufactures DirecDuo and HNS Brand DIRECTV System.

Copyright 2000, Hughes Network Systems, Inc. , a Hughes Electronics Corporation company. DirecPC® is a registered trademark of Hughes Network Systems, Inc. Turbo Internet, Turbo Webcast, and Package Delivery are trademarks of Hughes Network Systems, Inc. All other trademarks are the property of their respective owners.