Troubleshooting Turbo Internet

How do I connect to the Internet?

There are two ways to connect to the Internet using DirecPC.

• Double clicking the Navigator icon in the system tray will start the connect and login process to your ISP.
• Right mouse clicking on the Navigator icon in the system tray will display the DirecPC Navigator menu.  Select the Connect option at the top of the menu to start the connect and login process to your ISP.

How do I configure Turbo Internet to dial the 10 digit number to my ISP?

Depending on where you live, your local telephone company may require 10 digit dialing.  The following instructions describe how to configure DirecPC Navigator to use 10 digit dialing.

1. Right mouse click on the Navigator icon in the system tray and choose the Turbo Internet Properties.
2. Select the Dialup tab.
3. In the Phone Number section, press the Properties... button.
4. After the "Dialing Properties" dialog appears, press the button for Area Code Rules.  (Note: If you are running Windows 95 or Windows NT 4.0 without all the latest service packs and updates, you may not have the "Area Code Rules" button.)
1. In the Area Code Rules, choose to always dial the area code.  Or you could configure the rules so that only the area code of your ISP is included when dialing.
2. Press the OK button to close the "Area Code Rules" dialog.  Then press the OK button to close the "Dialing Properties" dialog.  Last, press the OK button to close the "Turbo Internet Properties" dialog.
5. If your operating system does not include Area Code Rules, or you were unable to locate the Area code rules button, please follow the following procedure to configure Navigator for 10 digit dialing.
1. On the Dialup tab on the Turbo Internet Property page, locate the Number textbox that shows your ISP's telephone number.
2. Enter the area code of your ISP before the ISP telephone number in the Number textbox.
3. Press the OK button to close the "Turbo Internet Properties".

I'm having trouble Web browsing or FTP'ing

Internet application troubleshooting, such as web browsing and FTP, is covered in another section of this help file.  Follow the Troubleshooting Web Browsing / FTP link to learn more.

DirecPC is a product and service of Hughes Network Systems, a Hughes Electronics (GMH) company. Hughes Network Systems also manufactures DirecDuo and HNS Brand DIRECTV System.

Copyright 2000, Hughes Network Systems, Inc. , a Hughes Electronics Corporation company. DirecPC® is a registered trademark of Hughes Network Systems, Inc. Turbo Internet, Turbo Webcast, and Package Delivery are trademarks of Hughes Network Systems, Inc. All other trademarks are the property of their respective owners.